Building Customer Relationships One Moment at a Time

Tag archive: understanding expectations

Missed Expectations Equal Customer Dissatisfaction

I’m on vacation.  I’ve been looking forward to this week for more than half a year.  A cabin in the Smokey Mountains of Gatlinburg, TN.  Reconnecting with nature that fuels my creative juices so that I can write my next book: Make or Break Moments: Revolutionizing Customer Relationships.   The website pictures look enticing – [...]

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