UPDATE 9-21-10 – I don’t know why, but the video has been pulled from YouTube. It was a perfect example of how an employee can personally interact with customers without interfering in her ability to perform her tasks. Bummer. Last night there was a repeat of the 7-11 episode of Undercover Boss.  If you haven’t [...]

CBS just announced a new reality television show scheduled to hit February 7, 2010 called Undercover Boss.  The premise is a series of high level bosses donning their regular duds and rubbing elbows with front line employees. Let’s hope that means we’ll see CEOs interacting with customers. In the recent edition of Entertainment Weekly, the [...]