You’ve seen them, haven’t you?  The signs that shout out all of the rules before you even say hello? Once you enter, you might find more signs: No refunds No credit cards No personal checks No substitutions or exchanges No, No NO! You wonder if they will say no to cash. Signs like that set [...]

When I first started working at Pearle Vision as a store manager I attended a variety of sales training sessions.  In those days (the dark ages) we didn’t have computers and when we sold a pair of glasses the details were written on a multi-part order form.  One form per pair of glasses.  This was [...]