All Customers Want is to be Treated Nice

Posted by Deborah Chaddock Brown on July 22, 2009 under Customer Moments | Be the First to Comment

I just came from a shopping trip to a local women’s clothing store.  The place was hopping.  Evidently on Tuesday if you are over 55 you get an extra 15% discount.  And NO I wasn’t eligible.

Katie – the sales associate was cheery but clearly running to keep up with her duties.  It turns out Debbie is off and Joy is on vacation and Katie is all alone until 2pm.  There were six customer; a return, a layaway pick up, four shoppers and a phone that just didn’t quit ringing.

As I shopped I listened to her interaction with customers in person and over the phone.  She never lost her cool.  Her smile never wavered.  “Oh Miss Lucy!” she exclaimed into the phone.  “I would love to chat but I have three customers in line – why don’t you stop in and see our new shipment of tops.”

Some of the shoppers she knew by name and those she didn’t – she treated as if she did.

When it was my time to purchase – for of course I did – she said -

“You know, all customers want is to be treated nice.  They really don’t even care how much something costs if you just spend a little time with them and help them out and make them feel at home.”

Simple and to the point.  Let’s just go treat a customer nice today.