This wasn’t a test.  I really wanted to find a colleague from my past, but the experience was just too good to pass up sharing. I found someone that I used to work with via LinkedIn and according to their profile they work at AM Trust.  Of course LinkedIn doesn’t provide the phone number and so [...]

When we think of customer service, we generally think about face-to-face conversations, yet often our first contact with the potential customer is over the phone. When I was first promoted to Regional Manager over the Greater Detroit Pearle Vision stores (back in the late 80s) I spent the first few months traveling the stores and [...]