Have you ever sent a hand written note to a customer? A thank you letter? A birthday message? Emily Kelly had this to say about how she uses some old fashion methods to connect with her customers: Emily Kelly • I firmly believe in the power of “paying it forward”, giving others genuine compliments and [...]

I have a widgit on my iGoogle page that shares a daily leadership quote.  Today’s quote is: The first responsibility of a leader is to define reality. The last is to say thank you. ~ Max DePree That quote says it all.  Hopefully part of the defined reality is putting the customer first.  Whether the [...]