Here’s a great observational comment that Norma Rist made to someone she was coaching: “You are treating your customers as transactions but you need to think of them as lifelong relationships.” Have you ever been in sales? Or operations? It is the 16th and you are fast approaching the end of the month.  Will you [...]

I’m not one to give with an expectation of getting.  In fact, I’m not a very gracious “getter.” So I was recently befuddled when I received this lovely recommendation after giving a presentation at Podcamp Ohio: “I attended one of Deborah’s speaking sessions and she is amazing! I learned a great deal from her regarding [...]

I was visiting Custom Auto  Body in North Canton last week for a meeting with Lance Runion, VP and General Manager.  We are working on a project together and it was the first time I’d visited his shop.  Expecting a typical auto repair store with worn carpet, car and truck magazines and ugly metal chairs [...]