My son has his first sales job; selling Cutco knives.   It is quite an experience.  He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process.  At least financially. He’s too new in the sales game to have learned [...]

I’ve just started the Ed Dale Thirty Day Challenge in which Ed’s team leads you through the process of defining a niche market, creating products to service that market and then generating traffic to grow your business. In the first lesson Ed talks about the Magnificent Symphony in Four Parts to marketing/business success on the Internet: [...]

I have a widgit on my iGoogle page that shares a daily leadership quote.  Today’s quote is: The first responsibility of a leader is to define reality. The last is to say thank you. ~ Max DePree That quote says it all.  Hopefully part of the defined reality is putting the customer first.  Whether the [...]

I was just reading a recent post at Dennis Snow’s blog in which he asks if Training is the Answer when an employee exhibits customer service issues.  He states: When employee performance doesn’t match expectations, it’s important to look at what factors may be involved. Lack of training may be the issue, but it’s just as [...]

I was at a chamber lunch the other day and got to chatting with one of my seat mates about my favorite subject.  Customer Service.  He told me about an experience his son had while working as the assistant manager of a national shoe retailer.  “He was waiting on a woman who really fell in [...]

We got eight inches of snow yesterday.  Schools were closed.  Kids were home.  A good day to stay indoors. Not for me.  I had an appointment at 11am in Cuyahoga Falls and I wasn’t going to miss it.  I chose to driving on the secondary roads figuring that if I got stuck I would be [...]