I love the phrase Put Customers First. Of course in my own little world I was sure that I coined the phrase. That I was the only one who truly understood that if you put customers first in everything do – the money will follow. Color me surprised, embarrassed and disappointed when I went shopping [...]

Business Week announced their 2009 Customer Service Champs; the top 25 businesses offering the best customer service experience.  This is the third year Business Week has ranked businesses based on the quality of staff, efficiency of service, likeliness to refer and the percentage that will make a return visit. Leading the pack this year is [...]

Late night comedians love to use the phrase “going postal” in one of their punchline jokes, but I recently stumbled on another definition. The United States Postal Service published their Vision 2013  inwhich they outline their vision for the future of the postal service.  It is based on a foundation of three main strategies, the [...]