How do you build a relationship with someone? You often have to put their needs ahead of yours. That is true in a relationship with your significant other, a best friend, your parents, and your kids. It is also true with our customers. If we put them first in all we do – the customer [...]

I love the phrase Put Customers First. Of course in my own little world I was sure that I coined the phrase. That I was the only one who truly understood that if you put customers first in everything do – the money will follow. Color me surprised, embarrassed and disappointed when I went shopping [...]

Have you ever gone on vacation and returned so JAZZED that you just can’t wait to get started on business?  Well color me Miles Davis – I couldn’t be any more jazzier.  A week away from the office and I am bursting with new business ideas that I want to share with you. (BTW -the [...]