Building Customer Relationships One Moment at a Time

Tag archive: open communication

Borders Books – An Example of Understanding the Customer Relationship

The economy has taken its toll on all businesses, some more than others. But add to that fact, changing technology and the change in consumer buying habits and you have a more challenging operational situation. Borders Books announced yesterday that it is filing Chapter 11. On the same day I received a detailed email from the [...]

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Open, Regular, Honest Communication Key to Customer Relationships

Yesterday President George W. Bush held his final press conference of his presidency. It was his 47th conference in eight years. That’s about one opportunity to communicate his message every OTHER month. In contrast, the President Elect, Barack Obama has held 16 press meetings since being elected November 4, 2008. That’s about one every four [...]

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