There are two kinds of hair cut people: Those who meticulously schedule their salon visits every 4-6 weeks, always with the same stylist and usually at the same time and day of the week. And then there’s me: I wake up one morning, look in the mirror and scream “I need a hair cut RIGHT [...]
I was in a hurry Tuesday night. I had 45 minutes to grab a quick bite before heading to a meeting. I didn’t want fast food but didn’t have time to enjoy Ruby Tuesday’s lovely menu so I opted for Eat and Park in Streetsboro. I always wondered about the name of this chain of [...]
After our six minutes of Sweet Adeline’s fame, I hopped a plane and flew to Kauai to stay at the Hilton Kauai Beach Resort. I WOULDN’T recommend the place. The island was wonderful. The resort was beautiful, newly renovated and clean. So what went wrong? It’s all about the service. Four days at the Hilton [...]
When we think of customer service, we generally think about face-to-face conversations, yet often our first contact with the potential customer is over the phone. When I was first promoted to Regional Manager over the Greater Detroit Pearle Vision stores (back in the late 80s) I spent the first few months traveling the stores and [...]
