While at the NNEP convention I met a guy during happy hour that told me about a 15 year relationship he’s had with the general manager of the Renaissance Hotel in Nashville, TN.  It started with a bad experience and when he called to complain and went up the chain of command he had his [...]

I just finished reading Spencer Johnson, M.D.’s new book Peaks and Valleys.  Just like the One Minute Manager and Who Moved My Cheese, the book is set up in a story format to share the great insights of the author.  Basically the book is about how we view the peaks and valleys of our life; [...]