I’m a member of the Customer 1st LinkedIn group and about three months ago Teri Yanovitch posted this discussion starter: Attitude of indifference by employees  Being treated with the attitude of indifference is as bad if not worse than being treated with rudeness. Now usually someone will post a discussion point and there will be [...]

I’m preparing for a series of four classes I’ll be teaching on social media – especially how social media can be used to connect with your customers.  So I thought I’d just jot down a few of my thoughts and maybe even start an Internet meme. Blogging – sharing my thoughts about customer service and [...]

Are you on LinkedIn?  It is a professional social network connecting colleagues, peers and past associates.  It’s a free service and enables you to create a profile which includes your work history, current assignment, and referrals from past clients. Unlike Facebook or MySpace, the platform is focused on the business aspect of your life.  Niche [...]