I received a lovely surprise in the mail today. A friend and colleague of mine, Leslie Ungar, president of Electric Impulse Communication, sent me a copy of her new book 100 Tips in 100 Days, 100 Tips to Communicate Your Competitive Edge. It is a clever, information packed, must-have to help you communicate your message [...]

I love conversations with Leslie Ungar.  You know her.  I talk about her often.  That’s because she always has some interesting little tidbit to share that speaks volumes.  Today it was the retelling of something Bruce Nordstrom (Grandson of Nordstrom’s founder) had to say when visiting Northeast Ohio a while back. Someone asked him if [...]

Have you ever lost a customer and didn’t know why?  I was talking with Business Coach and Professional Speaker Leslie Ungar of Electric Impulse Communications about customers.  She shared a story with me that really helped put things in perspective. As the economy takes its good old time recovering, the trickle down effect of lower revenues [...]