Business Week announced their 2009 Customer Service Champs; the top 25 businesses offering the best customer service experience.  This is the third year Business Week has ranked businesses based on the quality of staff, efficiency of service, likeliness to refer and the percentage that will make a return visit. Leading the pack this year is [...]

I had the pleasure of taking a class “The Anatomy of a TV Script” from Emmy nominated television writer/co-executive producer, Ellen Sandler.  Ellen worked on such popular shows as Taxi, Coach and Everybody Loves Raymond. The two-day class covered a brief overview of the key components of a successful script, using the script entitled No Fat [...]

Remember my friend Paul at Best Buy?  I went back and purchased from him – we had a blast.  The refrig and stove were due tomorrow. I say were because a glitch came up in my order.  Mostly my fault.  I needed a drop in stove but wanted a shove in one (they are less [...]