Building Customer Relationships One Moment at a Time

Tag archive: first impression

Tastes Like NOTHING

This weekend I attended the first ever Podcamp Cleveland. It was an incredible day – more about what I learned in future posts – and several sponsors provided beverages and food to make the day completely FREE to those in attendance.  Amazing.  The committee that planned this event did a terrific job. One of the sponsors [...]

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View Your Business through Customer Eyes

Many years ago while attending a manager training for Pearle Vision our teacher, Dorthea, told a story that has stuck vividly with me ever since. A store manager told of the day when no one would come into her store. Her Pearle Vision location was a free standing store and the employees parked their car in [...]

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