I’m on vacation.  I’ve been looking forward to this week for more than half a year.  A cabin in the Smokey Mountains of Gatlinburg, TN.  Reconnecting with nature that fuels my creative juices so that I can write my next book: Make or Break Moments: Revolutionizing Customer Relationships.   The website pictures look enticing – [...]

First official work/school day of the new year. The alarm went off at 5:45am.  Ugh.  I fully expected my children to give me a hard time about getting up.  A middle schooler and a high schooler, they aren’t as anamored with school as they once were. However, there we all were, sharing breakfast at 6:30am [...]

I was having a conversation with my Dad the other day about Make or Break Moments and he said, “You can’t have a make or break moment without something to compare it to.” I had to stop and think about that for a minute.  I define make or break moments as those times of interaction; [...]