look forward to the each new Entrepreneur Magazine edition when it hits my mail box and this month is no exception. The trends for 2011 have been selected and social shopping comes right after Baby Boomers and Travel. Why would a blog about building customer relationships care about social shopping? It is the word SOCIAL [...]

The status quo doesn’t cut it anymore. More than ever the definition of insanity rings true: doing the same thing every day and expecting different results. To stay a viable option in the market place we must reevaluate, reassess, and revamp our offerings to meet the changing needs of our customers. As I reread through [...]