I am always focused on the customer and our relationship with them but the other key component to successfully building a reputationfor putting customers first is how your employees feel about the whole thing.  Happy employees equal happy customers.  “If mamma hate happy, ain’t nobody happy.” In the book 30 Reasons Employees Hate Their Managers [...]

Have you ever noticed that associates treat customers – not always how they’d like to be treated – but rather how their boss treats them.   Interesting.  If we are encouraging, positive and informative with our associates – they’ll respond positively and in turn, treat their customers with the same open, honest attitude.   So [...]

Do we sometimes treat our employees like children?  Sales are down, profits are dwindling and so is our patience.  At times like this we can allow our stress to show in the way in which we treat our team.  I would suggest that now is exactly the time to embrace our team even closer.  In [...]