Building Customer Relationships One Moment at a Time

Tag archive: empathy

AAA to the Rescue Above and Beyond the Call

I’m out of town.  Using someone else’s car.  I don’t know anyone here or where anything is.  Isn’t that the way most horror movies start? So I’m at this after hours marketing event in Fountain Hills, AZ – AMAZING GROUP! and when I leave to head for a restaurant, my friend’s car wouldn’t start.  Crap. [...]

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Little Things Make the Difference

I attended a committee meeting last evening at one of the member’s homes.  During the meeting the phone began to ring.  She excused herself to take the call and was soon back at the table.  Again the phone rang and the process was repeated. This happened five times.  The rest of us continued talking and [...]

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Give Back and Drive Traffic

    I love going to Connecting Touch for my monthly massage. I learn more about business and walk away relaxed and refreshed. Today was no exception. The owner, Jack Hayes, was telling me about a new program he’ll implement for the month of February. “I wanted to find a way to give back to [...]

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Walk a Mile in My Shoes

When I first opened AllWrite Ink as a freelance writer I wanted my focus to be “writing with the reader in mind.” If asked, most will say “oh, I do that” and yet few really take the time to put on someone else’s shoes and feel what it’s like to walk a mile in their [...]

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Customer Service at the Register: Too Little Too Late?

Are you shopping this holiday season?   Are you noticing a smaller number of employees roaming the aisles and available if you have questions?  You almost have to hunt one down, don’t you?  Shopping has become self-serve. I was talking about it with my  Dad the other day and we realized that we handle shopping challenges [...]

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Helping Your Customer Downsize

Did you hear about the mother trying to make ends meet by watering down her infant’s formula? Have you seen the commericals about patients cutting pills in half? Did you hear that the actors on All My Children are taking a pay cut just to keep their jobs? Every where you turn you’ll find a [...]

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Three Ways to Fake Empathy

Some people think only intellect counts: knowing how to solve problems, knowing how to get by, knowing how to identify an advantage and seize it. But the functions of intellect are insufficient without courage, love, friendship, compassion and empathy. Dean Koontz Intellectually, we understand the value of empathy; the effort of putting yourself in someone [...]

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Showing Empathy In a Single Sentence

What do you think when you hear the word “empathy?” Webster’s defines it as “the capacity for participation in another’s feelings or ideas.” The Synonym Finder by J.I. Rodales lists similar words to “empathize” as: respond react understand be in tune be hip to be into be turned on to imagine project vicariously put oneself [...]

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What Are You Waiting For?

Have you ever noticed that we seem to put up road blocks for making change happen in our lives?  As youngsters we wait until we are a teen or when we can drive or vote or get a new job or finish college or lose weight or earn more money or get married or get [...]

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