Just wanted to bring your attention to the new page on this site.  I have had many…well, a few….okay – my Mom wanted to know when the next event was that I’d be speaking. So I have added my speaking calendar to the site – just click on Speaking Calendar.  In order to make room [...]

When was the last time you “Googled” your name?  What did you find?  A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name? Social media has taken over the web.  Business professionals are using [...]

I’m excited to announce that I’ve launched a site dedicated to my passion for speaking about the importance of building relationships with our customers.  Customer Relationship Speaker is a site that provides detailed information about each of the programs I offer; keynote addresses and workshops.  I’ve been on “stage” entertaining and informing audiences since the summer [...]

    I just finished writing a short document that relates seven customer service concepts to familar fairy tales.  We all strive to provide superior customer service and several companies (i.e. most) claim they provide an excellent customer experience and yet few deliver on a consistent basis. So that’s why I thought I’d take the [...]