This weekend Scott Ginsberg started the sentence and asked readers to finish: CUSTOMERS ARE….. Scott Ginsberg Customers are __________ Michele Messina Long are an opportunity to be of service. Scott Pastel The driving force of our economy. Holly Hoffman Opportunities to provide value. Deborah Chaddock Brown the life blood of our business Angelo Abaigar the [...]

It is Christmas Eve.  A time of tradition, family, music, great food and gift giving.  As a crafter, I begin in the summer thinking of gifts I might make to give.  A small cross-stitched ornament, a crocheted blanket in college colors, a stuffed bear decked out in queenly attire or the Sleepy Santa pictured above.  [...]

What do you think when you hear the word “empathy?” Webster’s defines it as “the capacity for participation in another’s feelings or ideas.” The Synonym Finder by J.I. Rodales lists similar words to “empathize” as: respond react understand be in tune be hip to be into be turned on to imagine project vicariously put oneself [...]