If you have been following my blog, you know that I have had a little bit of a melt down over the last month. A discouragement brought on by the realization that MOST businesses just don’t care about the customer. (by the way – if  you disagreee – please tell me why in the comments) [...]

Today the mirror was held up to my business and the reflection wasn’t pretty. It has nothing to do with the oral surgery from yesterday and my swollen chipmunk cheek or the red nose from a wicked bad cold….nope, a potential customer showed me that I wasn’t that easy to do business with. In this [...]

Early Bloomer, a fellow twitterer, asked the question “What is a make or break moment for an online store.” That’s a great question.  We may think of customer connections as only happening in person or over the phone but it today’s technology age, the Internet is a key way that our customers find us/do business [...]