Building Customer Relationships One Moment at a Time

Tag archive: customer’s needs

No Two Customers Are Alike

It is snowing here.  My backyard is buried in the white stuff. Yesterday as my daughter and I drove down the snow-covered road she had an interesting observation. “Sure it looks pretty but it is amazing how quickly it turns ugly.” It is so true. As I watch the flakes fall I remember that no [...]

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Selfless Act Loses Customer – Gains Respect

I heard a story the other day that makes me wonder how you would react. A friend of mine is a writer and met with a prospect to discuss the possibility of setting up a blog.  She listened to him tell about his business and  describe what he hoped to accomplish with the blog.  Great guy. [...]

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