If you have been following my blog, you know that I have had a little bit of a melt down over the last month. A discouragement brought on by the realization that MOST businesses just don’t care about the customer. (by the way – if  you disagreee – please tell me why in the comments) [...]

I’m a member of the Customer 1st LinkedIn group and about three months ago Teri Yanovitch posted this discussion starter: Attitude of indifference by employees  Being treated with the attitude of indifference is as bad if not worse than being treated with rudeness. Now usually someone will post a discussion point and there will be [...]

I’ve just started the Ed Dale Thirty Day Challenge in which Ed’s team leads you through the process of defining a niche market, creating products to service that market and then generating traffic to grow your business. In the first lesson Ed talks about the Magnificent Symphony in Four Parts to marketing/business success on the Internet: [...]

We talk about customer service and earning customer’s loyalty but when push comes to shove – which came first: The quest for sales and profits? Or Customers? My experience has shown that it is a rare company indeed that puts customers first at every level of the company – from the owner/founder to the board [...]