I was just reading a recent post at Dennis Snow’s blog in which he asks if Training is the Answer when an employee exhibits customer service issues.  He states: When employee performance doesn’t match expectations, it’s important to look at what factors may be involved. Lack of training may be the issue, but it’s just as [...]

My cross-stitching group had their annual Christmas party at the local Bob Evans last Friday night.  We love it there.  It is close, affordable, always has a nice big table for the seven of us and the menu is filled with wonderful comfort food. Six of us gathered, giggling, hugging and causing quite a raucous.  [...]