In my search for customer relationship tips to help businesses go from great to exceptional, I found this video that tells the story of Johnny the bagger at a grocery store.   The message is simple – think of a little something different you can do to make a difference in the lives of those you encounter [...]

Often our first interaction with our customer is over the phone.  If you had to rate that experience from the caller’s perspective – how would you do?  A+ – you answer the phone personally with a warm greeting and a smile on your face F -    they have several confusing options with a menu that [...]

My son has his first sales job; selling Cutco knives.   It is quite an experience.  He went through 16 hours of unpaid training and had to purchase the sales kit prior to making any money so he is invested in the process.  At least financially. He’s too new in the sales game to have learned [...]

There are some things you can set one time and then move on, confident that they will continue to run just fine without you watching.  The dishwasher and dryer come to mind.  The cats; with a little food and water can set for a couple days without interference. But customer relationships?  NOPE. The needs of [...]

I live in a small town that is blessed to have a variety of swimming options.  In Ohio we don’t get many sunny days but when we do – the opportunity to take a dip in the pool is welcome. Most homes don’t have private pools but there are neighborhood and community pools to which [...]