There are some things you can set one time and then move on, confident that they will continue to run just fine without you watching.  The dishwasher and dryer come to mind.  The cats; with a little food and water can set for a couple days without interference. But customer relationships?  NOPE. The needs of [...]

Late night comedians love to use the phrase “going postal” in one of their punchline jokes, but I recently stumbled on another definition. The United States Postal Service published their Vision 2013  inwhich they outline their vision for the future of the postal service.  It is based on a foundation of three main strategies, the [...]