Building Customer Relationships One Moment at a Time

Tag archive: customer focused business

Four Principles to a Customer Focused Business

Hangers Cleaners in Kansas City was featured on Cool Runnings for taking a different approach to a pretty boring business segment – dry cleaners. Joe Runyon, the owner of Hangers Cleaners shares his thoughts on making a business successful. And in his case – being successful in an industry that is declining.  Watch the video, [...]

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Kindle: The Backward Approach to Customers

So I’m going through my stack of articles that I rip out of magazines and save for the “some day” that I’m going to do something with them and came across this article about the top 50 Innovative businesses of 2009 that appeared in the March 2009 issue of Fast Company. Amazon comes in at [...]

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