In the March 1, 2010 edition of BusinessWeek there is an article entitled“Customer Service Champs: USAA’s Battle Plan.”  USAA provides financial services for military families and they understand their customers inside and out.  They use technology to allow service men and women to deposit checks no matter where they are stationed. They have programs specially [...]

So I’m going through my stack of articles that I rip out of magazines and save for the “some day” that I’m going to do something with them and came across this article about the top 50 Innovative businesses of 2009 that appeared in the March 2009 issue of Fast Company. Amazon comes in at [...]