I was chatting with a friend the other day and he told me a story and as soon as he finished I said “ooh, that’s good blog fodder!” He told how he used one company to insure his cars and one company for the household insurance.  He’d been with the household insurance company for several years [...]

  Last month I overheard a conversation between a customer and a sales person.  The customer wanted a refund for a product and the sales associate was explaining that the company policy dictated that a check would be sent to the customer’s home.    The customer was upset.  The employee’s response?   “Did you read [...]

“This is probably a stupid idea but…” “I don’t mean to interrupt, but…” “This may sound silly but…” Have you ever been in a meeting and opened your comment with one of those phrases?  Steve Roesler of All Things Workplace talked about how we reduce our influence with just a few words. Steve says “I’ve [...]