I just got back from six days in Vegas over the Thanksgiving holiday weekend.  Wish I could tell you details, but you know what they say, “whatever happens in Vegas….” But I can share some thoughts on customer-focused performances based on the four shows I attended: The Fabulous Four (A Beatles Tribute Band at the [...]

“I just have a local business.  How can social media help me?  It looks like a big, confusing waste of time to me!” Have you heard this?  Do you say this?  As a speaker of such topics as customer service and marketing for entrepreneurs, I often talk of the value of making the most of [...]

Peter Kim recently asked several social media/marketing leaders to share their thoughts about the trends for this phenomena in the upcoming year.  The 23 page document entitled Social Media Predictions for 2009 holds lots of interesting insights and Peter sums up the thoughts this way: After reading through the thoughts here, some key themes emerge [...]

I had the extreme pleasure to speak at Third Federal’s recent Sales and Marketing meeting.  The topic?  Earning Customer Loyalty.  I knew going in that I was preaching the choir.  I had a conversation with Cindi Seese – employee extraordinare, as part of my pre-prep and she informed me that Third-Fed has a corporate philosphy [...]