How often do you put yourself in your customer’s shoes? To truly understand their expectations and their needs, sometimes it is important to put on their shoes; to fully comprehend how we can best meet their needs. But what about putting on someone else’s shoes to act as they do? I recently learned of a business [...]

Do you put your best foot forward? A couple of years ago, Norma Rist and I gave a presentation for the Women’s Network entitled Presenting Yourself for Success.  Norma exhibited the “right” way and I…well, I didn’t.  It was all in fun, but it was to represent a point – people make judgments about your ability [...]

“This is probably a stupid idea but…” “I don’t mean to interrupt, but…” “This may sound silly but…” Have you ever been in a meeting and opened your comment with one of those phrases?  Steve Roesler of All Things Workplace talked about how we reduce our influence with just a few words. Steve says “I’ve [...]