It saddens me when I hear stories of customers and companies fighting over something that can be so simply resolved.  With everything going on in our lives, why do we choose to spend our energy fighting when working together can be so much more satisfying. I just found a post written by Kevin Stirtz in [...]

Have you had an experience where a business owner or associate seemed more connected to their corporate policies than to making customers happy? Not long ago a friend of mine went to Subwayin Columbia, SC for his favorite foot-long turkey sub.  He loves vegetables and banana peppers are one of his favorites.  If you’ve eaten [...]