The economy is showing signs of improvement. Businesses are getting busier.  When we are slow it is easy to chat up a customer, exceed expectations with deadlines and go the extra mile. But what about when it gets busy? I recently asked this question of the Build Customer Relationship group on LinkedIn and here are [...]

I often speak about the importance and value of building customer relationships but today I want to talk about relationships within an organization. Glenn Ross asks a lot of really valuable questions in his post The Most Important Component in a Relationship.  What is it? Communication. He starts the article by quoting Dale Carnegie: “90 [...]

I had the pleasure of facilitating a communication workshop earlier this week and the results were riddled with “ah-ha” moments.  The group took a test to determine their “color” communication style and then they broke into groups to identify: key elements of their communication style pet peeves in communication topics they like to discuss tips for [...]