Building Customer Relationships One Moment at a Time

Tag archive: Colin Taylor

Call Center Reps: Do You Use Your Power for Good?

My Mom just got off the phone.  A three-hour help desk call.  She is crying.    “I guess I’m just too stupid to understand what they are saying,” she is defeated.    The first thing that comes to mind (after assuring her that she isn’t stupid, she is one of the smartest people I know) [...]

Share

Making the Most of Your LinkedIn Connection

Are you on LinkedIn?  It is a professional social network connecting colleagues, peers and past associates.  It’s a free service and enables you to create a profile which includes your work history, current assignment, and referrals from past clients. Unlike Facebook or MySpace, the platform is focused on the business aspect of your life.  Niche [...]

Related Posts Plugin for WordPress, Blogger...
Share