If you aren’t using Twitter to connect with your customers – you are missing out on a great, real time venue. This weekend I discovered an article by Jeff Bullas about how the Fortune 100 companies are using (or not, as is the case) Twitter to be connected with their customers. It turns out that [...]

I’m not one to give with an expectation of getting.  In fact, I’m not a very gracious “getter.” So I was recently befuddled when I received this lovely recommendation after giving a presentation at Podcamp Ohio: “I attended one of Deborah’s speaking sessions and she is amazing! I learned a great deal from her regarding [...]

Last year at this time I wrote a post about the 5 ways I would screw up 2009.  And I was successful! This year I am taking a more positive approach For several years Chris Brogan has started each year with a focus on three words.  Last year I selected three words, which were Bite, Charge [...]