I am clearly in a customer service funk this week. And just when I thought I’d heard the worst, I read this comment: I received an interesting email yesterday from my office internet provider (and phone provider) spelling out their new terms and agreement regarding their internet service. What I found interesting is there’s a [...]

In the August edition of Entrepreneur we are reminded of the Wendy’s customer who claimed she found a finger in her chili. After an investigation insued, the truth came out – she had planted the offending digit, but as Entrepreneur reminds us – the damage had been done.  Sales fell.  Franchise owners suffered. To-go coffee [...]