Where have I been, you ask? Trying to pick myself up from utter despair. Two weeks ago I was hired to talk about make or break moments to the managers of a chain of auto repair shops. I had researched the company and their website shared customer focused words that led me to believe they [...]

I used to have a little cartoon from the paper that said “Shrug off Apathy.”  How ironic, I’d chuckled, as I snipped it from the paper, and yet so many of today’s workers in the retail and food service environments have an attitude that is just this side of apathetic.  Some would call it “indifference.”  [...]