Building Customer Relationships One Moment at a Time

Tag archive: anticipating needs

Golden Customer Service at Golden View Open Bar, Florence, Italy

Ellen, our guide, recommended two restaurants near the Grand Hotel where we were staying.  We selected the Golden View Open Bar located on the River Arno, near the Ponte Vecchio bridge.  We were seated at a window table and pulled out our cameras to take pictures of each other and the view.  Sasha, our waiter, came [...]

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