This topic seems timely on the eve of Black Friday frenzy.  Retailers are expecting a record breaking volume of shoppers and sales this week . In an effort to gain the customer’s first dollars they are opening even earlier – some on Thanksgiving day!  The ads, the offers, the promises being offered in pre-Thanksgiving day [...]

The stories are coming in fast and furious.  I put the question out there:  “Has there been a time when you hated your customer – if so, what did you do to overcome the situation?  Did you save the day or choose to walk away?” Here’s one story from Claire: When I was younger, just [...]