I recently received an email bringing my attention to an article focusing on 12 customer service lessons from the best customer service companies. Although I don’t believe there were any huge new “ah ha” moments, the list is a good one that focuses on the importance and value of building relationships with customers. Keep it personal Don’t [...]

It is snowing here.  My backyard is buried in the white stuff. Yesterday as my daughter and I drove down the snow-covered road she had an interesting observation. “Sure it looks pretty but it is amazing how quickly it turns ugly.” It is so true. As I watch the flakes fall I remember that no [...]

My daughter and I were in the car listening to the radio and Madonna’s Vogue came on the station. I said “That’s Madonna singing.” She’s not my favorite singer but I do enjoy several of her songs. I admire her as a business woman and seeing as we are the same age, I do envy [...]