Speaker

Consider Deborah Chaddock Brown as the speaker for your next workshop, breakout session or keynote address.

Keynote Addresses

For a more detailed listing of programs, outcomes and who should attend, visit:  Customer Relationship Speaker. 

Make or Break Moments. 

 What will happen with the next words out of your mouth?  Face those Make or Break Moments with confidence by focusing on understanding the other person’s perspective. 

Call Center Customer Service: Do You Use Your Powers for Good?

Call Center Associates: understand their value – their power and their opportunity to make a difference for your customers and your business.  Review the FIVE KEY POWERS call center representatives have at their disposal when dealing with customers.

Change Stinks – Or Does It? 

 What are the phases of facing change and how do you navigate successfully through?  Deborah has moved 27 times, worked for a company that was acquired three times and left an executive corporate role to open and run a successful home-based business.  Deborah uses stories, examples, interactive-techniques and chocolate to help attendees learn how to manage change. 

Earning Customer Loyalty. 

 How will you differentiate yourself from the competition?  Learn tips for earning customer loyalty so they Remember, Refer and Return.

Making the Most of Your Online Presence. 

Blogging, Facebook, Twitter, Podcasting.  What are they and how can they help your business?  Deborah demystifies social networking for participants and shows them how to increase their Internet visibility.

30 Marketing Tips in 30 Minutes. 

 This fast-paced marketing speech reviews 30 ways to market your business from developing a strategy, finding your target prospect to branding your expert status in the industry.  Includes a handout filled with resources for entrepreneurs to get the word out!

Workshops 

Becoming a Growth Organization.

Learn the importance of empowering and engaging every employee in the process of growing your business.  Explore the use of effective communication and create a mantra for success.

Put Customers FIRST.

Before you write a business plan, obtain financial aid or create a marketing plan, learn the importance of putting customers first.  Customers pay the bills, so ensure your company is built on a foundation dnriven by a “customers-first” attitude.

Make or Break Moments: Building Customer Relationships. 

Build relationships with your customers using this revolutionary method of communication. Workshops include hands-on experiential training.

Driving Traffic with One-Day Events. 

Looking to drive customers into your place of business?  In this half-day workshop, learn how to plan and execute an effective one-day sales event in your business.

Call today for more information or to book a speech:  330-414-8792 or email:  Deborah  @allwriteink.com

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