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What customer service lessons can we learn from seven classic fairy tales?
Deborah Chaddock Brown examines how MAKE OR BREAK MOMENTS are handled in seven classic tales:
1.Cinderella and Prince Charming and exceeding customer expectations
2.Snow White and using active listening skills
3.The Frog Prince and how to under promise and over deliver
4.Sleeping Beauty’s nemesis, Maleficent, might have been friendly had she been treated with empathy
5.Beauty and Beast; how judging a book by its cover can have “beastly” results
6.The Wizard of Oz is a study in perceptions vs. reality
7.Hansel and Gretel teaches that you can’t please everybody
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Interested in more information about how you can use these lessons to improve your customer relationships? Give me a call: 330-414-8792.
Or email: Deborah@makeorbreakmoments.com