Products

Back to Basics:  30 tips to market your small business and establish your expert status in the industry

This easy-to-follow book is designed for the entrepreneur or small business owner looking to get the word out about their business without spending a fortune.  Tips include:

  • How to create a marketing plan
  • Using a marketing calendar
  • Ways to own a 3-mile radius around your location
  • Targeting the perfect customer for your business
  • Using Social Media and the Internet to create a name for yourself and your business.
  • Includes of 100 live links to additional articles, resources and worksheets to help market your business.

Available as a PDF download $12.95 – click here to order Back to Basics.

 

It’s a Party:  Planning a Successful Retail Sales Event

This 48-page workbook walks you through the details of planning a one-day event in your location; from gaining employee and vendor buy in to getting the word out in your community to analyzing the results afterwards.  The perfect way to delegate the details to your staff – this workbook takes the thinking out of planning a successful event.

$20.00 workbook and CD with sample forms.  Click here to order It’s a Party.

 

 

 

49 Marketing Secrets that work To Grow Sales

Deborah is one of the over 40 contributing authors in this marketing book which is jammed packed with tips and techniques from business owners and marketing executives from around the globe who share their best marketing secrets that have worked to grow sales.

$19.95.  Click here to order 49 Marketing Secrets.

 

 

Age of Conversation 2:  Why Don’t They Get It?

Deborah joins over 260 other business and marketing experts in this incredible marketing book.   Contributors share their stories about marketing in the following categories:

Manifestos

Accidental Marketer

New Brand of Creative

Marketing Tragedy

Life in the Conversation Lane

Keeping Secrets

From Conversation to Action

The book is available in hardcover, paperback or as a download file.  ALL PROCEEDS GO TO CHARITY!

Click here to order your copy of Age of Conversation 2.

Best Kept Marketing Secrets

Anita Campbell of Small Biz Trends asked 100 marketing experts to share their top marketing secret.  Deborah is one of the contributing authors in this comprehensive document.

Click here to upload best-kept-marketing-secrets for your reference.

 

 

 

 

 

Free Customer Service Download:

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What customer service lessons can we learn from seven classic fairy tales?

 

Deborah Chaddock Brown examines how MAKE OR BREAK MOMENTS are handled in seven classic tales:

1. Cinderella and Prince Charming and exceeding customer expectations

2. Snow White and using active listening skills

3. The Frog Prince and how to under promise and over deliver

4. Sleeping Beauty’s nemesis, Maleficent, might have been friendly had she been treated with empathy

5. Beauty and Beast; how judging a book by its cover can have “beastly” results

6. The Wizard of Oz is a study in perceptions vs. reality

7. Hansel and Gretel teaches that you can’t please everybody

 

Download the complete booklet for FREE:

 

Make or Break Moments Lessons in Customer Relationships from Seven Classic Fairy Tales

Interested in more information about how you can use these lessons to improve your customer relationships? Give me a call: 330-414-8792.

Or email: Deborah@makeorbreakmoments.com