Comments for makeorbreakmoments.com

Comment on Customers Look for Personalization by Deborah Chaddock Brown

Deborah Chaddock Brown — Fri, 26 Feb 2010 01:40:39 +0000

Holy cow, Glenn, that is some comprehensive article you linked to. I need to print it out and study it – looks like amazing stuff. Thanks so much for sharing.

Deborah

Comment on Customers Look for Personalization by Glenn Friesen | Customer Service Training

Glenn Friesen | Customer Service Training — Fri, 26 Feb 2010 01:24:03 +0000

I recently read about personalizing the customer experience at http://3bl.me/pd75gp and followed that piece with this. Enjoyed the read!

True, too – we believe that things should be personalized nowadays. And things should be. Especially the stuff people give something to get — whether they give attention or cash.

Looking forward to more great content!

Best,

Glenn Friesen
Customer Service Training with Impact Learning Systems

Comment on Customer Service Blogs to check out by Kelly

Kelly — Fri, 12 Feb 2010 23:37:58 +0000

Deborah,

Thanks for the mention! Glenn’s AllBusiness blog is one of my favorites, and it was a pleasure to receive a shout-out from him.

Off to check out the archives here and at a couple of others I haven’t read before. (And I agree, Church of the Customer is a great add to the list!)

Regards,

Kelly

Comment on Customer Service Blogs to check out by Deborah Chaddock Brown

Deborah Chaddock Brown — Wed, 10 Feb 2010 22:54:12 +0000

Hi Guys – thanks for the visit. Mark, I have the same problem over at AllBusiness, you have to become a member to leave posts. It’s worth the bother to participate in the conversation!

And isn’t it fun to find new blogs to read?

Deborah

Comment on Toyota Rebuilds Trust by Dennis Snow

Dennis Snow — Wed, 10 Feb 2010 21:50:13 +0000

Deborah,

Yesterday I posted an article that (for the most part) was positive on the manner in which Toyota was handling the gas-pedal situation. Today, however, pretty convincing evidence came out that they’ve known about the problem for some time. Earlier today I posted a follow-up article on the situation – http://www.dennissnowblog.com.

I’d be interested in your thoughts regarding the latest information.

All the best,

Dennis

Comment on Customer Service Blogs to check out by Dennis Snow

Dennis Snow — Wed, 10 Feb 2010 21:41:26 +0000

Thanks so much for recommending my blog. I’m now subscribed to Make or Break Moments and look forward to your posts!

Dennis

Comment on Customer Service Blogs to check out by Mark Riffey

Mark Riffey — Wed, 10 Feb 2010 20:56:02 +0000

Deborah (and Glenn too – I can never seem to get comments to work at AllBusiness), thanks so much for including my blog on this list, and for giving me a couple of new ones to check out:)

Mark

Comment on Real Time Customer Reviews Top 2010 Trend by Toyota Rebuilds Trust » makeorbreakmoments.com

Toyota Rebuilds Trust » makeorbreakmoments.com — Mon, 08 Feb 2010 13:31:28 +0000

[...] you have a crisis management plan for your organization? With Real Time Reviews a number one trend for 2010, you need to be ready to respond to online comments and concerns from [...]

Comment on The Seven Things I Love About Social Media by Deborah Chaddock Brown

Deborah Chaddock Brown — Wed, 03 Feb 2010 12:06:36 +0000

Dan, thanks so much for sharing. Your comments couldn’t be more timely. At the same time I am reading your list, I get a Facebook message from my best friend from middle school that I haven’t seen or heard from in 37 years! I’m so excited. Reconnecting with our past is an awesome use of social media! And you are a great one for connecting with peers and networking on the net. Thanks again for taking the time to share your list!

Deborah

Comment on The Seven Things I Love About Social Media by Dan Griffin

Dan Griffin — Wed, 03 Feb 2010 03:19:08 +0000

In no particular order of priority…

1. Reconnecting with friends and former co-workers – the emotional rush you experience when reconnecting with someone you had a close relationship with but who you’ve not spoken with in 20+ years.
2. Rekindling personal and business relationships – uncovering a mutually beneficial opportunity in the process.
3. Leveraging to help others who are in transition – ease & convenience of communication facilitates ability to help more people via referrals and sharing opportunities.
4. Shoutin’ out “HOORAY” – love jumping on facebook following an impressive Cavs victory to show my pride & support.
5. Staying tuned in – to what my network members are doing, professionally and socially. Super special when you see someone you care about or whom you’ve helped in some way, being recognized for their efforts & achievements.
6. Tuning them in – easy to keep folks apprised of what I am doing
7. Research – when I need insights, information or
guidance it’s easy to reach out and get it…quickly
7.
5.