(reprint from Ohio Web Writer, my other site) Starting this coming Tuesday, November 2, 2010 at 10am est a new radio voice will be heard.  Actually, two voices. Candace Benson of Camp Tech will be sharing her views from a technical perspective and yours truly from AllWrite Ink will be covering the customer relationship perspective. Us [...]

    I once heard someone say – if you can’t find exactly what you want – build it yourself. I love the lively discussions that happen on LinkedIn in the various groups. I belong to several; local groups with a variety of business types and industry specific groups for speakers, writers, customer service and [...]

Have you ever set out to do the right thing, the professional thing and your inner child just took over? That happened to me yesterday. I was shooting a series of one minute commercials for different aspects of my business. One of the commercials was actually the introduction for a series of customer relationship building [...]

When was the last time you “Googled” your name?  What did you find?  A number of references to your company, perhaps some LinkedIn answers, a blog comments or two? Did you also find a reference to a site that links directly to your name? Social media has taken over the web.  Business professionals are using [...]

On Tuesday I attended the Road to Success Business Symposium at Lakeland Community College. I was invited to speak on Earning Customer Loyalty – a great passion of mine, but the best part of my day was the keynote presentation by Anita Campbell of Small Business Trends.  She offered 7 trends for small business owners [...]

I had the opportunity to spend the evening with three other women for the purpose of selecting a winner of a $1,000 college scholarship. Jo-Ann McFearin, a highly celebrated and successful Howard Hanna real estate genius, is a customer of mine.  When she called asking me to be part of the selection committee, I jumped [...]

Have you ever gone on vacation and returned so JAZZED that you just can’t wait to get started on business?  Well color me Miles Davis – I couldn’t be any more jazzier.  A week away from the office and I am bursting with new business ideas that I want to share with you. (BTW -the [...]

If customers can’t find you – it is tough to build a relationship.  I recently learned a lesson from a group of young boys who had developed a band.  They were being interviewed on a radio station and when the disc jockey asked where fans could find them on the Internet they said: “Just remember [...]

Glenn Ross over at AllBusiness:  The Customer Experience recently shared nine customer service blogs he likes to read.  He offers up: Amazingserviceguy By Kevin Stirz Business Is Personal By Mark Riffey Customers Rock!  By Becky Carroll CustServ By Meikah Delid Maximum Customer Experience By Kelly Erickson People2People Service By Maria Palma QA QnA By Tom [...]

It’s hard to build a relationship on the Internet. You can’t make eye contact.  You can’t ask questions and if you could – you certainly wouldn’t be able to hear the answers. Yet the Internet is where our prospects and customers seek information and make decisions about potential vendors or companies with which they’ll do [...]