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	<title>Make or Break Moments &#187; Uncategorized</title>
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	<description>Building Customer Relationships One Moment at a Time</description>
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		<title>A Lost Customer for Life over a Piece of Toast</title>
		<link>http://www.makeorbreakmoments.com/2008/12/19/a-lost-customer-for-life-over-a-piece-of-toast/</link>
		<comments>http://www.makeorbreakmoments.com/2008/12/19/a-lost-customer-for-life-over-a-piece-of-toast/#comments</comments>
		<pubDate>Fri, 19 Dec 2008 16:07:15 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Employee Moments]]></category>
		<category><![CDATA[Resolving Conflict]]></category>
		<category><![CDATA[Training]]></category>
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		<category><![CDATA[customer service]]></category>
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		<category><![CDATA[employee empowerment]]></category>
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		<category><![CDATA[own customer problems]]></category>
		<category><![CDATA[Ritz Carlton Gold Star Service]]></category>

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		<description><![CDATA[My cross-stitching group had their annual Christmas party at the local Bob Evans last Friday night.  We love it there.  It is close, affordable, always has a nice big table for the seven of us and the menu is filled with wonderful comfort food. Six of us gathered, giggling, hugging and causing quite a raucous.  [...]]]></description>
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