<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>Make or Break Moments &#187; Trust</title>
	<atom:link href="http://www.makeorbreakmoments.com/category/trust/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.makeorbreakmoments.com</link>
	<description>Building Customer Relationships One Moment at a Time</description>
	<lastBuildDate>Tue, 01 Nov 2011 22:23:20 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.5</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Pretzel Power: Building Relationships One Bite at a Time</title>
		<link>http://www.makeorbreakmoments.com/2010/06/28/pretzel-power-building-relationships-one-bite-at-a-time/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/28/pretzel-power-building-relationships-one-bite-at-a-time/#comments</comments>
		<pubDate>Mon, 28 Jun 2010 16:55:14 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[making a difference]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1339</guid>
		<description><![CDATA[  I love pretzel rods. When I was a kid I would pretend they were cigarettes (hey it was before the Surgeon General). They are a great snack. I recently bought a tub of pretzel rods and was reminded of how a similar tub of pretzels once made my career! Several years ago I was [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/06/28/pretzel-power-building-relationships-one-bite-at-a-time/feed/</wfw:commentRss>
		<slash:comments>5</slash:comments>
		</item>
		<item>
		<title>Do You Convey Value?</title>
		<link>http://www.makeorbreakmoments.com/2010/06/24/do-you-convey-value/</link>
		<comments>http://www.makeorbreakmoments.com/2010/06/24/do-you-convey-value/#comments</comments>
		<pubDate>Thu, 24 Jun 2010 19:02:14 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[build customer relationships]]></category>
		<category><![CDATA[investor partners]]></category>
		<category><![CDATA[transparency]]></category>
		<category><![CDATA[value added buyer]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=1313</guid>
		<description><![CDATA[I have been saving a torn out letter to the editor since May 26.  The letter struck a cord with me.  This election year the local school put a levy on the ballot. They wanted the residents to vote for adding a sizable tax amount to our real estate taxes for the purpose of&#8230;..well, I [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/06/24/do-you-convey-value/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>It&#8217;s Not What You Say &#8211; It&#8217;s How They Feel</title>
		<link>http://www.makeorbreakmoments.com/2010/01/11/its-not-what-you-say-its-how-they-feel/</link>
		<comments>http://www.makeorbreakmoments.com/2010/01/11/its-not-what-you-say-its-how-they-feel/#comments</comments>
		<pubDate>Mon, 11 Jan 2010 20:17:55 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[build relationships]]></category>
		<category><![CDATA[garner trust]]></category>
		<category><![CDATA[how customers feel]]></category>
		<category><![CDATA[Maya Angelou]]></category>
		<category><![CDATA[Oprah]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=976</guid>
		<description><![CDATA[A friend forwarded me an email this morning that told of an interview Oprah had in April with Maya Angelou.  It was Maya&#8217;s 70+ birthday and Oprah asked her what she thought of growing older.  She said lots of thought provoking, inspirational stuff as Maya often does but the one quote that really struck me was this one: [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2010/01/11/its-not-what-you-say-its-how-they-feel/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Why Do We Love Consumer Reports?</title>
		<link>http://www.makeorbreakmoments.com/2009/12/07/why-do-we-love-consumer-reports/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/07/why-do-we-love-consumer-reports/#comments</comments>
		<pubDate>Mon, 07 Dec 2009 16:24:02 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Internet Connections]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[consistent]]></category>
		<category><![CDATA[Consumer Reports]]></category>
		<category><![CDATA[customer focused]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=902</guid>
		<description><![CDATA[Do you ever read Consumer Reports?  I know that when I plan to make a large purchase, I&#8217;ll research before heading to the store (or car lot) by looking for a recent issue of Consumer Reports for the scoop.  But they don&#8217;t just research the large ticket items. I was doing a little work at [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/12/07/why-do-we-love-consumer-reports/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Be Careful of Words that Brand You</title>
		<link>http://www.makeorbreakmoments.com/2009/12/01/be-careful-of-words-that-brand-you/</link>
		<comments>http://www.makeorbreakmoments.com/2009/12/01/be-careful-of-words-that-brand-you/#comments</comments>
		<pubDate>Tue, 01 Dec 2009 21:15:23 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Customer Moments]]></category>
		<category><![CDATA[Honest Moments]]></category>
		<category><![CDATA[Missed Moments]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[customer trust]]></category>
		<category><![CDATA[emotion]]></category>
		<category><![CDATA[relationships]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=889</guid>
		<description><![CDATA[&#8220;Sticks and stones may break my bones, but words can never hurt me.&#8221; That may be true, but some words can alter how one person feels about another or how a customer feels about a business. Take this little romance story:  Once upon a time there was a man and woman of a certain age [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/12/01/be-careful-of-words-that-brand-you/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Focus on Customer Outcomes</title>
		<link>http://www.makeorbreakmoments.com/2009/11/27/focus-on-customer-outcomes/</link>
		<comments>http://www.makeorbreakmoments.com/2009/11/27/focus-on-customer-outcomes/#comments</comments>
		<pubDate>Fri, 27 Nov 2009 18:08:20 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Connecting Moments]]></category>
		<category><![CDATA[Trust]]></category>
		<category><![CDATA[asking customers questions]]></category>
		<category><![CDATA[customers ultimate goal]]></category>
		<category><![CDATA[Paul Cherry]]></category>
		<category><![CDATA[Steve Towers]]></category>
		<category><![CDATA[tough questions for customers]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=883</guid>
		<description><![CDATA[I recently read an article called Don&#8217;t Give Customers What They Think They  Want in which the writer, Steve Towers reminds us of Henry Ford&#8217;s great quote &#8220;“if we ask customers what they want they’ll ask for faster horses.&#8221;  Customers are not always able to think outside the box and articulate what they want, but they [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/11/27/focus-on-customer-outcomes/feed/</wfw:commentRss>
		<slash:comments>1</slash:comments>
		</item>
		<item>
		<title>Selfless Act Loses Customer &#8211; Gains Respect</title>
		<link>http://www.makeorbreakmoments.com/2009/02/13/selfless-act-loses-customer-gains-respect/</link>
		<comments>http://www.makeorbreakmoments.com/2009/02/13/selfless-act-loses-customer-gains-respect/#comments</comments>
		<pubDate>Fri, 13 Feb 2009 15:07:19 +0000</pubDate>
		<dc:creator>Deborah Chaddock Brown</dc:creator>
				<category><![CDATA[Trust]]></category>
		<category><![CDATA[empathy]]></category>
		<category><![CDATA[build relationships]]></category>
		<category><![CDATA[customer's needs]]></category>
		<category><![CDATA[employee ambassador]]></category>
		<category><![CDATA[Ron McDaniel]]></category>
		<category><![CDATA[search engine tool]]></category>

		<guid isPermaLink="false">http://www.makeorbreakmoments.com/?p=425</guid>
		<description><![CDATA[I heard a story the other day that makes me wonder how you would react. A friend of mine is a writer and met with a prospect to discuss the possibility of setting up a blog.  She listened to him tell about his business and  describe what he hoped to accomplish with the blog.  Great guy. [...]]]></description>
		<wfw:commentRss>http://www.makeorbreakmoments.com/2009/02/13/selfless-act-loses-customer-gains-respect/feed/</wfw:commentRss>
		<slash:comments>2</slash:comments>
		</item>
	</channel>
</rss>

