I was just reading the latest newsletter from John Tschohl, customer service trainer, who talked about the fact that the need for customer service training is just as prevelent today as it was thirty years ago when he wrote his first training program: Customer service frankly is not much better today than it was 30 [...]
Imagine learning from some of the most well respected names in the social media industry: Brian Clark, Ann Handley, Michael Sletzner and Gary Vaynerchuk. These are just a few of the presenters who will be taking the mystery out of social media and helping you build your audience on the web. The Social Media Summit [...]
I was just reading a recent post at Dennis Snow’s blog in which he asks if Training is the Answer when an employee exhibits customer service issues. He states: When employee performance doesn’t match expectations, it’s important to look at what factors may be involved. Lack of training may be the issue, but it’s just as [...]
My cross-stitching group had their annual Christmas party at the local Bob Evans last Friday night. We love it there. It is close, affordable, always has a nice big table for the seven of us and the menu is filled with wonderful comfort food. Six of us gathered, giggling, hugging and causing quite a raucous. [...]
Are you shopping this holiday season? Are you noticing a smaller number of employees roaming the aisles and available if you have questions? You almost have to hunt one down, don’t you? Shopping has become self-serve. I was talking about it with my Dad the other day and we realized that we handle shopping challenges [...]
I recently asked the following question of my LinkedIn connections: “Will your budget for training be cut in 2009 because of the downturn in the economy?” Here’s what I learned: Leslie G. Ungar wrote: As a coach-speaker-consultant my perspective is from the other side of this question. So far, knock on wood, I have not [...]
Remember this scene? Tom Cruise’s self-absorbed character in the movie Jerry McGuire has finally realized what is important in life. Renee stops him before he cries her a river and says “You had me at hello.” Don’t we wish our customers would feel the same way? The first impression we give; our location, our merchandise, [...]
I was in a hurry Tuesday night. I had 45 minutes to grab a quick bite before heading to a meeting. I didn’t want fast food but didn’t have time to enjoy Ruby Tuesday’s lovely menu so I opted for Eat and Park in Streetsboro. I always wondered about the name of this chain of [...]
